BYRD PHOTON LLC (“we,” “us,” or “our”) is committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy outlines how we handle orders, shipping times, and delivery processes for purchases made through byrdphoton.shop.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.
If we experience a high volume of orders or delays due to unforeseen circumstances, processing times may be extended slightly. We will notify you promptly if there is any significant delay.
2. Shipping Rates and Delivery Estimates
We offer standard shipping for all domestic U.S. orders.
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time: 5–10 business days after order processing.
For faster delivery, express shipping options may be available at an additional cost. Delivery times are estimates and may vary depending on your location and the carrier’s performance.
3. Shipping Locations
We currently ship to addresses within the United States.
We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
4. Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number and a link to monitor your package’s status. Tracking information may take up to 48 hours to become available.
5. Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact the shipping carrier to file a claim.
Be sure to save all packaging materials and damaged goods before filing a claim.
6. Incorrect Shipping Information
Please double-check your shipping address before finalizing your order. We are not responsible for delays or losses caused by incorrect or incomplete shipping information provided by the customer.
7. Delays Due to Weather or Carrier Issues
Occasionally, deliveries may be delayed due to weather conditions, holidays, or carrier-related issues beyond our control. We appreciate your patience during such instances.
8. Contact Us
If you have any questions about your order or shipping status, please contact us:
BYRD PHOTON LLC
Address: 922 Creston Ave, Des Moines, IA 50315
Email: info@byrdphoton.shop
Phone: (917) 719-4342
Website: byrdphoton.shop